Shipping & Returns

UK DELIVERY 
We aim to dispatch products that are in stock within 1-3 days of receiving your order, although this may sometimes be extended due to volume of sales or holidays.  For products that are made to order, we will inform you of the current lead time to delivery in the item details.
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Wallpaper samples are processed weekly, meaning that some sample requests can take up to 7 working days to arrive. In the UK they are sent via Royal Mail 2nd class and overseas we send via Royal Mail's tracked and signed service. 

For larger and more expensive orders we use an independent courier service. Parcels are charged by their weight and volume, you will be guided through the process at the checkout.
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Please do ensure that you provide us with the correct delivery address. It is the responsibility of the customer to supply all the appropriate contact details for our third party contracts, to enable them to deliver your parcel to the correct address. For any parcels that do not reach their intended destination due to incorrect information being given, all charges incurred to rectify the correct delivery or loss of, will be the responsibility of the customer.

Delivery dates are not guaranteed.
 
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INTERNATIONAL
We are able to ship around the world using tracked and signed for services upon request.  If you are not able to find a shipping quote for where you are at the checkout please contact us at contact@raydesoleil.com and we will provide a tailored quote for you.
International customers are responsible for duties and taxes for shipping to the destination country. Ray de Soleil cannot estimate or cover duties or customs on international shipping, nor is it responsible for payment of this duty.
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RETURNS​
All Ray de Soleil goods that are handmade may contain small variations in colour, pattern and size, providing you with a unique product, Ray de Soleil does not accept returns on these expected irregularities.
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If for some reason you are not satisfied you may send your purchase back in the original packing within 14 days, for exchange or refund, provided that they are returned in the original condition, with the original packaging and within 14 days of receipt. Please email us at contact@raydesoleil.com for the correct shipping address. Please request a proof of postage and purchase adequate postage insurance.  Please note that goods being sent back to Ray de Soleil are the responsibility of the customer until they reach us. Ray de Soleil cannot be held responsible for anything that gets lost or damaged in transit.  Delivery charge and returned postage will only be refunded should an item be faulty.  
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FAULTS
It is the responsibility of the customer to check the colour, design and quantity before you use/cut into the order. If the fabric/wallpaper is faulty, contact us immediately at contact@raydesoleil.com.  Please note that we cannot accept any returns once the fabric or wallpaper has been cut. ​
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DELIVERIES TO THIRD PARTIES
Where deliveries are made to third parties (curtain makers, upholsterers, etc) on the instructions of the customer, it is the responsibility of the customer to ensure that the correct material is received. You must contact us within 14 days of receipt of goods if there are any problems with your order. Ray de Soleil is not responsible for any labour costs as a result of cutting into and/or the use of incorrect or faulty material/wallpaper.
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DAMAGE TO GOODS ON ROUTE
If you notice the order is damaged, we advise you to not accept the package and contact us immediately.  Alternatively, take a photograph of the damage and/or send it back notifying us of the damage and we will prepare an exchange or refund. We must be notified of any damages or losses to goods in transit within 14 days for it to be refundable.
 
Please note, sale goods are not eligible for exchanges, returns or refunds.